如果收到EVUS登记失败的信息，应该怎么做？

登记失败有可能是因为行政疏失，如没有在EVUS表格上提供完整的信息。如需协助，请参考美国海关和边境保护局（CBP）信息网站www.cbp.gov/evus，或拨打 00-1-202-325-0180 联系EVUS客服中心。除了美国联邦假日外，客服中心提供7天24小时服务，并配备普通话专员。您也可以通过发送邮件至evus@cbp.dhs.gov 联系客服中心。客服中心可以回答旅客关于EVUS的问题，但所有EVUS的登记必须由旅客本人或第三方在线提交。美国使领馆无法提供关于EVUS登记的详细信息或为申请人解决登记失败的问题。

What should I do if I receive a message that EVUS enrollment was unsuccessful?

An unsuccessful enrollment may be due to an administrative error, such as failure to provide complete information on the EVUS form. For assistance, please see the CBP informational website at www.cbp.gov/evus or call the EVUS Call Center at 00-1-202-325-0180. The Call Center is available 24 hours per day, 7 days per week, but is closed on U.S. federal holidays. The Call Center is staffed with Mandarin speakers. You may also contact the Call Center by email at evus@cbp.dhs.gov. The Call Center is available to answer questions travelers might have regarding EVUS, but all EVUS enrollments must be submitted online by the traveler or a third party. U.S. Embassies and Consulates are not able to provide details about EVUS enrollments or resolve the issue that caused an unsuccessful enrollment.

来源：2017-03-15美国驻华大使馆美国驻华大使馆